Terms of service

Last Updated: June 1st, 2026

Welcome to EZVIZ Authorized Store. By accessing or using this website, you agree to be bound by the following Terms of Service. Please read them carefully before using our website or purchasing products.

About Us

EZVIZ Authorized Store is independently owned and operated by EliteVision Systems (PVT) Limited, an authorized reseller of EZVIZ and Hikvision products in Pakistan.

Important Notice:
EZVIZ Authorized Store is not owned, operated, or managed by EZVIZ. We operate as an independent authorized reseller of genuine EZVIZ products within Pakistan.

All trademarks, logos, product names, and brand assets remain the property of their respective owners.

Products & Availability

We make every effort to ensure product information, specifications, pricing, and availability are accurate.

However, we reserve the right to:

  • Correct errors or inaccuracies.

  • Modify product information without prior notice.

  • Limit quantities available for purchase.

  • Discontinue products at any time.

Product images are for illustration purposes and may differ slightly from actual products or packaging.

Pricing

All prices displayed on the website are in Pakistani Rupees (PKR) unless otherwise stated.

We reserve the right to change pricing without prior notice. Pricing changes will not affect orders that have already been confirmed.

Orders & Acceptance

Placing an order does not guarantee acceptance.

We reserve the right to:

  • Verify customer information.

  • Cancel suspicious or fraudulent orders.

  • Refuse service where required by law or company policy.

  • Cancel orders due to pricing or inventory errors.

Customers may be contacted for verification before dispatch.

Payment Methods

We currently support:

  • Cash on Delivery (COD)

  • Bank Transfer (where available)

  • Other payment methods displayed during checkout

Orders may only be dispatched after payment verification where applicable.

Shipping & Delivery

Orders are delivered through trusted courier partners, including TCS Courier Services.

Estimated delivery times are provided for convenience and may vary due to factors beyond our control.

For complete details, please refer to our Shipping Policy.

Warranty

Most EZVIZ and Hikvision products sold through our store include official manufacturer warranty coverage.

Warranty coverage:

  • Applies only to manufacturing defects.

  • Does not cover physical damage, misuse, water damage, unauthorized repairs, power surges, or improper installation.

  • Is subject to the manufacturer's warranty terms and procedures.

Warranty claims may require product inspection before approval.

Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy.

Products that have been opened, installed, damaged, altered, or used may not qualify for return.

User Responsibilities

By using this website, you agree to:

  • Provide accurate information.

  • Use the website lawfully.

  • Not attempt unauthorized access to the website or systems.

  • Not misuse, copy, or distribute website content without permission.

Intellectual Property

All content on this website, including text, graphics, images, logos, designs, and software, is protected by intellectual property laws.

EZVIZ, Hikvision, and related trademarks remain the property of their respective owners.

No content may be reproduced without prior written permission.

Limitation of Liability

To the maximum extent permitted by law, EZVIZ Authorized Store and EliteVision Systems (PVT) Limited shall not be liable for:

  • Indirect or consequential damages.

  • Loss of profits or business interruption.

  • Delays caused by third-party service providers.

  • Technical issues beyond our reasonable control.

Our total liability shall not exceed the value of the purchased product.

Changes to Terms

We reserve the right to update or modify these Terms of Service at any time.

Changes become effective immediately upon publication on this website.

Continued use of the website constitutes acceptance of any updated terms.

Contact Information

EZVIZ Authorized Store
Operated by EliteVision Systems (PVT) Limited

Registration No.: 0296219
NTN No.: G764264-2

Phone: +92 51 610 7524
WhatsApp: +92 370 970 4037
Email: support@ezvizpk.com

Store Address:
Shop No. 1/D, Block 1, Sector F Business Bay,
Bahria Town Expressway, DHA Phase 1, Islamabad, Pakistan.