Shipping policy

At EZVIZ Authorized Store, we are committed to delivering your orders quickly, safely, and reliably. All orders are shipped through our trusted courier partner, TCS Courier Services, ensuring nationwide coverage across Pakistan.

Why Shop With Us?

✓ Nationwide Delivery via TCS
✓ Cash on Delivery (COD) Available
✓ Official Warranty Products
✓ Secure Packaging & Fast Dispatch

Shipping Coverage

We deliver to customers across Pakistan through TCS Courier Services.

Order Processing

  • Orders are typically processed within 1 business day after confirmation.

  • Orders placed on weekends or public holidays may be processed on the next working day.

  • Our team may contact customers for order verification before dispatch.

Estimated Delivery Time

  • Major Cities: 1–3 Business Days

  • Other Cities & Remote Areas: 2–4 Business Days

Delivery times are estimates and may vary due to weather conditions, public holidays, courier operations, or other unforeseen circumstances.

Cash on Delivery (COD)

We offer Cash on Delivery (COD) on eligible orders across most locations in Pakistan through TCS.

To ensure smooth delivery:

  • Provide an accurate shipping address.

  • Provide an active contact number.

  • Ensure someone is available to receive the parcel.

  • Keep the payment amount ready at the time of delivery.

Shipping Charges

Shipping charges (if applicable) will be displayed during checkout before payment confirmation.

From time to time, we may offer free shipping promotions on selected products or order values.

Order Tracking

Once your order has been dispatched, tracking information may be shared via SMS, WhatsApp, email, or phone call so you can monitor your shipment through TCS.

Failed Delivery Attempts

Orders may be returned to us if:

  • The delivery address is incorrect or incomplete.

  • The recipient is unavailable after multiple delivery attempts.

  • The provided contact number is unreachable.

  • The order is refused by the customer.

Additional shipping charges may apply if re-delivery is requested.

Damaged Parcels

If you receive a parcel that appears damaged during transit, please contact us immediately. We recommend taking photographs of the package before opening it to help us investigate and resolve the issue promptly.

Contact Information

This store is independently owned and operated by EliteVision Systems (PVT) Limited, an authorized reseller of Hikvision and EZVIZ products in Pakistan.

Company Name: EliteVision Systems (PVT) Limited
Registration No.: 0296219
NTN No.: G764264-2

Telephone: +92 51 610 7524
Call/WhatsApp: +92 370 970 4037
Email: support@ezvizpk.com

Store Address:
Shop No. 1/D, Block 1, Sector F Business Bay,
Bahria Town Expressway, DHA Phase 1, Islamabad, PK 44000.