Privacy policy

Last Updated: June 1st, 2026

At EZVIZ Authorized Store, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website or purchase products from us.

Who We Are

EZVIZ Authorized Store is independently owned and operated by EliteVision Systems (PVT) Limited, an authorized reseller of EZVIZ and Hikvision products in Pakistan.

Important Notice:
EZVIZ Authorized Store is not owned, operated, or managed by EZVIZ Inc. We operate as an independent authorized reseller of genuine EZVIZ products.

Information We Collect

When you use our website, we may collect the following information:

Personal Information

  • Full Name

  • Email Address

  • Phone Number

  • Shipping Address

  • Billing Address

  • Order Information

Technical Information

  • IP Address

  • Browser Type

  • Device Information

  • Website Usage Data

  • Cookies and Similar Technologies

How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Arrange shipping and delivery

  • Provide customer support

  • Verify orders and prevent fraud

  • Communicate order updates

  • Improve our website and services

  • Comply with legal obligations

Sharing Your Information

We do not sell or rent your personal information.

We may share information only with:

Courier & Logistics Providers

To fulfill deliveries, we may share relevant order information with courier companies such as TCS and other logistics partners.

Payment Providers

Payment-related information may be processed by authorized payment providers where applicable.

Legal Requirements

We may disclose information when required by law, court order, or government authorities.

Cookies

Our website may use cookies and similar technologies to:

  • Improve website performance

  • Remember user preferences

  • Analyze website traffic

  • Enhance shopping experience

You may disable cookies through your browser settings; however, certain website features may not function properly.

Data Security

We implement reasonable security measures to protect your information against unauthorized access, disclosure, alteration, or misuse.

While we strive to protect your data, no method of internet transmission or electronic storage is completely secure.

Marketing Communications

We may occasionally send:

  • Order updates

  • Service announcements

  • Promotional offers

  • Product updates

You may opt out of marketing communications at any time by contacting us or using available unsubscribe options.

Third-Party Links

Our website may contain links to third-party websites, including EZVIZ, Hikvision, social media platforms, or external services.

We are not responsible for the privacy practices or content of third-party websites.

Data Retention

We retain customer information only for as long as necessary to:

  • Fulfill orders

  • Provide customer support

  • Meet legal, tax, and accounting requirements

  • Resolve disputes and enforce agreements

Your Rights

You may request to:

  • Access your personal information

  • Correct inaccurate information

  • Update contact details

  • Request deletion of information where legally permitted

To submit a request, please contact us using the information below.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time.

Any changes will be posted on this page with an updated revision date.

Contact Information

EZVIZ Authorized Store
Operated by EliteVision Systems (PVT) Limited

Registration No.: 0296219
NTN No.: G764264-2

Phone: +92 51 610 7524
WhatsApp: +92 370 970 4037
Email: support@ezvizpk.com

Store Address:
Shop No. 1/D, Block 1, Sector F Business Bay,
Bahria Town Expressway, DHA Phase 1, Islamabad, Pakistan.